This is an experience by Ellipsis Entertainment Limited (“the Company”), trading as dotdotdot. By purchasing a ticket for this experience via the dotdotdot website or a third party website, you accept the Terms & Conditions Of Entry. Entry to the experience is deemed acceptance of the Terms & Conditions Of Entry and you expressly accept the risks associated and participate at your own risk. The Terms & Conditions Of Entry do not create any rights or obligations enforceable by or against anyone other than the Company and you.

This experience includes multiple effects which may include total darkness, uneven surfaces, air blasts, strobe lighting, pyrotechnics, latex, sudden loud noises, live actors, fog, scent and temperature changes. There is also a slide, motion simulators and tight spaces, which will require guests to bend down whilst walking or crawling. Please note there are alternative routes for guests who do not wish to participate in certain physical activities.

This combination of effects is designed to immerse guests into the experience and is intended to be impactful. Some participants may suffer from a loss of balance, headaches, locomotor system pain, dizziness, problems caused by jets of air, fog effects or scents, and in some cases, epilepsy-like symptoms, during or after the experience.

This experience may not suitable for:

  • Guests with disabilities.
  • Guests who are pregnant.
  • Guests who suffer from high blood pressure, heart conditions, asthma, epilepsy or back/neck conditions.
  • Guests suffering from breathing or respiratory problems, such as allergies.
  • Guests who are blind or visually impaired.
  • Guests who are wheelchair users.
  • Guests who are of a nervous disposition.
  • Guests prone to motion sickness.
  • Guests with any type of medical condition affecting the senses of smell, vision, or hearing.
  • Guests with sensitivities to scent, loud noises, or flashing lights.
  • Guests under the influence of alcohol or drugs.
  • Guests under the age of 10.
  • Guests who are elderly.

If guests have any particular requirements, they are advised to contact the Guest Services team. There can be no guarantee that requirements can be met if only notified upon arrival at the venue.

If guests have any questions throughout the experience, they are kindly requested to speak to a member or our team who will be able to assist further and/or provide alternative options.

 

HEALTH & SAFETY

  • Guests are admitted to the venue subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
  • The experience is suitable for guests aged 10+ and the Company will operate a strict ID policy.
  • Under 18s must be accompanied by an adult aged 18 or over. Children aged 10-12yrs will require written parental consent prior to admission. Guests failing to provide acceptable forms of identification may be refused admission without a refund.
  • The Company reserves the right to ask for proof of age prior to serving any alcohol, and to refuse to serve alcohol, to anyone who appears to be underage.
  • Only food and drinks purchased within the venue can be consumed on the premises. Food, drinks or chewing gum are not permitted inside the experience.
  • Smoking (including the use of e-cigarettes) is strictly prohibited on the premises.
  • Guests arriving later than their scheduled ticket time will be refused admission without a refund.
  • Guests are advised to wear comfortable clothing and sensible footwear. High heels or open toed shoes must not be worn.
  • All electronic equipment must be switched off or otherwise disabled whilst inside the experience. Guests are, however, permitted to use mobile phones during the interval.
  • The use of photographic or recording equipment of any kind is strictly prohibited in the experience. The Company reserves the right to delete any unauthorised recordings and any guests who are suspected of making recordings may be removed from the experience without a refund.
  • Forms of light are not permitted inside the experience, this includes laser pointers and torches.
  • Guests must walk forwards at all times and always follow instructions by the actors. Guests must not stop or move backwards unless instructed to do so by the actors. Guests must not run inside the experience at any time, or for any reason.
  • The actors may use language that some guests may find offensive. Guests must not swear at the actors for any reason.
  • The actors may make physical contact with guests as part of the experience. This may include contact to hands, arms, shoulders, legs or the top of the head. Guests must not touch the actors for any reason.
  • Guests must not remove anything from the experience, this includes props and sets.
  • The climbing of sets, walls, doors or props is not permitted unless directed to do so.
  • Anyone failing to comply with instructions and ignoring safety warnings given either by signage, or verbally by a team member, may result in being removed from the experience without a refund.
  • In the event of inappropriate behaviour, guests may be liable to pay for the cost of repairing any damage caused to the property, equipment, contents, sets or grounds of the experience.
  • Anyone found to be in possession of alcohol, or who appearing to be intoxicated may be refused admission or be removed from the experience without a refund.
  • Any behaviour such as shouting, drunkenness, violence or abusive conduct which may constitute an annoyance to other guests or team members is prohibited.
  • Anyone displaying lewd, offensive or threatening behaviour to other guests or team members may be removed from the experience without a refund.
  • Naked flames of any kind are strictly forbidden inside the experience. This includes, but is not limited to, matches, lighters and sparklers.
  • The possession or use of illegal drugs is strictly forbidden. Offenders will be removed from the experience without a refund and may be subject to prosecution.
  • The possession of head masks, imitation/actual weaponry or other item to cause damage or injury to persons or property is strictly forbidden.
  • The misuse of, or interference with equipment or devices which are there in the interests of safety is a criminal offence. Offenders will be removed from the experience without a refund and may be subject to prosecution.
  • The Company reserves the right to refuse admission and/or remove guests from the experience, at its own discretion, any guest failing to comply with the Terms & Conditions Of Entry.
  • The Company will endeavour to ensure the experience is open for guests during normal operating hours. However, the Company reserves the right, at its own discretion, whether for safety reasons, mechanical breakdown, operational reasons or otherwise, and with or without prior notice, to close the experience or any part of it.
  • The Company reserves the right to evacuate the experience in the event of an emergency, irrespective of whether it is a genuine emergency or not. In this event, the Company does not accept any liability for any delay or cancellation nor is it liable to refund part or all of the ticket.

 

TICKETS

  • Guests must read the full Terms & Conditions Of Entry before purchasing a ticket.
  • Payment cards used to purchase tickets will be charged on the same date of the order.
  • Tickets are priced according to demand and as such the price of a particular ticket may change. The price paid at the time of booking is final and non-negotiable.
  • The Company reserves the right to amend ticket prices at any time, without prior notice.
  • Any ticket purchased for an experience taking place prior to 31st March 2021 will be exchangeable for an equivalent ticket on an alternative date without charge.
  • Ticket exchanges are available up until 24hrs prior to the booked experience.
  • In the event of any cancellation or disruption to the experience, a complimentary exchange or gift voucher will be provided. The Company does not accept any responsibility for travel, accommodation or related expenses.
  • In the event that the experience is temporarily closed due to force majeure, guests will be offered a complimentary exchange or gift voucher to visit the experience upon re-opening.
  • The Company reserves the right not to issue any refunds.

 

OFFERS & PROMOTIONS

  • The Company reserves the right to introduce/amend/cancel offers or promotions at any time, without prior notice.
  • The Company reserves the right to amend the associated terms and conditions of any offers or promotions at any time, without prior notice.
  • Offers and promotions are not applicable to group or corporate bookings unless otherwise stated.

 

PHOTOGRAPHY & VIDEO RECORDING

  • From time to time the Company and other authorised parties carry out photography and/or video recording within the experience, which may feature guests. Entry to the experience is deemed acceptance of these Terms & Conditions Of Entry and you therefore agree that the Company or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.
  • You further agree that copyright on these materials rests with the Company or such authorised party (as the case may be). Any pictures and/or recordings of any kind are owned by the Company. If you have any objections to being filmed or recorded please speak to a team member before entering the experience.
  • CCTV is in operation across the venue for the purposes of crime prevention and public safety.

 

LIABILITY

  • The Company accepts no responsibility for loss or damage to persons or property, however sustained, on its premises and shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
  • From time to time the Company may cancel experiences without notice and shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.
  • The Company cannot be liable in any way for the acts or omissions of others. However, the Company does not seek to exclude its liability to guests for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited. Guest statutory rights are not affected.